Benchmarking and Best Practice for ANS Providers

Benchmarking and Best Practice for ANS Providers
Various models of ANS Best Practice have been defined especially over the last two decades. Learn how to use Benchmarking effectively in your organization to deliver service improvements and achieve better performance results. Explore the key result areas for ANS Providers and acquire new tools to measure and compare success. Get up to date on the ANS core processes of specification and design of service, delivery of service, review of service and customer service.


How You Will Benefit
Be able to compare your own organization to other ANS Providers based on facts.
Learn how to implement service improvements and achieve better performance results.


Designed for
ANS Provider Executive, operational and strategy Managers, team leaders, support staff.
ANS Benchmark and best practice can also be applied to associated areas such as ANS Consulting, Air Traffic Controller training, Aeronautical Information Services (AIS), Aeronautical Information Management (AIM), ANS Engineering and Maintenance, ANS Infrastructure, Meteorological Services, Aviation Environmental Monitoring, Aeronautcial Personnel Licensing, Safety Management training, Rescue and Firefighting, Airspace and Airport Design, Search And Rescue (SAR) and Airworthiness.


Course Content
History and definition of Benchmarking
What is Benchmarking and what it is not
The powerful reasons for Benchmarking
The applications of Benchmarking
How to set organizations goals based on hard data
The Benchmarking Framework and Baseline Information
Benchmarking and how to improve from an internal and external perspective
The 5 step approach to Benchmarking
How to remove roadblocks to success
Review of key Benchmarking studies: CANSO, EUROCONTROL
Applying a best practice model across the Key Result Areas (KRAs) of safety, operational efficiency, cost effectiveness and customer satisfaction and measure them against Key Performance Indicators (KPIs).
How to analyze your own organization and apply ANS Best Practice
Review the core processes of specification and design of service, delivery of service, review of service and customer service
How to implement service improvements and achieve better performance results

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